As a condition to registering on Casino.CyclixGames.com (e.g. through any electronic device, such as the web, mobile, tablet or any other device), you accept these Terms and Conditions and enter into an agreement with Global Dragon Ventures Ltd, a company duly incorporated under Belize law, with the register number 000041374 and registered office at 2118 Guava Street, Belama Phase 1, Belize City, Belize (hereinafter “Cyclix Games Casino”, “we” , “us” or “our”).
THESE TERMS AND CONDITIONS FORM A BINDING LEGAL AGREEMENT BETWEEN YOU AND CYCLIX GAMES CASINO AND APPLY TO YOUR ACCESS TO, AND USE OF, OUR PLATFORM AND OUR GAMES. PLEASE TAKE THE TIME TO READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCEPTING THESE TERMS AND CONDITIONS, YOU REPRESENT – AND WE ARE RELYING ON YOUR REPRESENTATION – THAT YOU HAVE DONE SO.
ALSO, IF YOU LIVE IN ANY OF THE EXCLUDED TERRITORIES AS DEFINED BELOW, DO NOT PROCEED ANY FURTHER - YOU ARE NOT ELIGIBLE TO ACCESS OR USE THE PLATFORM, CREATE A CUSTOMER ACCOUNT, PLAY THE GAMES, OR INTERACT WITH CYCLIX GAMES CASINO IN ANY OTHER WAY.
You must read these Terms and Conditions carefully in their entirety before checking the box for acceptance. By checking the box for acceptance during the registration process, accessing or using our Platform, creating a Customer Account, and/or accessing the Games, you confirm that you have read and agree to be bound by these Terms and Conditions, which include our Privacy Policy and other game-specific or promotion-specific terms relevant to your Participation.
If you do not agree with any provision of these Terms and Conditions or any other linked policy, rules or terms, you may not access or use the Platform, create a Customer Account, or play any Game.
We may update these Terms and Conditions periodically. By continuing to access our Platform, your Customer Account, and/or our Games, you are deemed to have read and to be bound by any such updates. If you do not wish to be bound by these Terms and Conditions or any updated Terms and Conditions or any other linked policy, rules or terms, you may not continue to access the Platform or any of the Games (including the website and any associated apps). We will note the most recent date of these Terms and Conditions at the top of this page.
2.1. The following are "Excluded Territories":
a) Australia, Austria, Comoros, France, Germany, Netherlands, Spain, United Kingdom, USA, all FATF Blacklisted countries, and/or any other jurisdictions deemed prohibited by Anjouan Gaming Board and Offshore Financial Authority.
b) Any other states or jurisdictions which, under the laws applicable to you, are legally precluded from playing the Games offered on the Platform, and any other jurisdiction Cyclix Games Casino excludes, in its sole discretion, from time to time.
2.2. BY ACCEPTING THESE TERMS AND CONDITIONS, ACCESSING OR USING THE PLATFORM, CREATING A CUSTOMER ACCOUNT, AND/OR PLAYING THE GAMES, YOU SPECIFICALLY REPRESENT TO US THAT YOU DO NOT LIVE IN ANY OF THE EXCLUDED TERRITORIES. WE ARE SPECIFICALLY RELYING ON SUCH REPRESENTATIONS IN PROVIDING YOU ACCESS TO THE PLATFORM, CUSTOMER ACCOUNT, AND GAMES. IF YOU RESIDE IN ANY OF THE EXCLUDED TERRITORIES AND NONETHELESS CHECK THE BOX FOR ACCEPTANCE OF THESE TERMS AND CONDITIONS, ACCESS OR USE THE PLATFORM, CREATE A CUSTOMER ACCOUNT, AND/OR PLAY THE GAMES DESPITE OUR EFFORTS TO PREVENT YOU FROM DOING SO, WE CONSIDER YOUR ACTIONS TO BE A MATERIAL MISREPRESENTATION TO US, A FRAUDULENT INDUCEMENT OF OUR SERVICES, AND A VIOLATION OF THESE TERMS AND CONDITIONS, AND WE RESERVE ALL RIGHTS TO TAKE APPROPRIATE ACTION AGAINST YOU.
2.3. NO PURCHASE OR PAYMENT IS NECESSARY TO PARTICIPATE OR PLAY THE GAMES. A PURCHASE OR PAYMENT OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING.
2.4. THE PLATFORM AND GAMES DO NOT OFFER REAL MONEY GAMBLING, AND NO ACTUAL MONEY IS REQUIRED TO PLAY.
2.5. PLEASE BE AWARE THAT THESE TERMS & CONDITIONS INCLUDE DISPUTE RESOLUTION PROVISIONS, INCLUDING A PROVISION WAIVING YOUR RIGHT TO PURSUE ANY CLASS, GROUP OR REPRESENTATIVE CLAIM AND REQUIRING YOU TO PURSUE PAST, PENDING, AND FUTURE DISPUTES BETWEEN YOU AND US THROUGH INDIVIDUAL ARBITRATION UNLESS YOU OPT OUT WITHIN THE SPECIFIED TIME FRAME PURSUANT TO CLAUSE 26.
a) “Collective Action”– means any claim, action, or proceeding asserted or pursued as a class action, group action, collective action, joint action, coordinated action, consolidated action, mass action, or in any other representative or private attorney general capacity, whether in arbitration, court, or any other venue.
b) “Content”– means text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, computer code and other material used, displayed or available as part of the Games and Platform.
c) “Customer Account”– means an account held by a Registered Customer.
d) “Fraudulent Conduct”– means any of the conduct described in clause 16.
e) “Game”– means any one or more Game(s) available on the Platform in either Standard Play or Promotional Play. We reserve the right to add and remove Games from the Platform at our sole discretion.
f) Cyclix Chip”– means the virtual social gameplay currency which enables you to play the Standard Play Games. Cyclix Chips have no monetary value and cannot under any circumstance be redeemed for Prizes.
g) “Merchandise”– means any physical goods provided to you by Cyclix Games Casino.
h) “Participate”– means playing any Games or using our Platform in any manner whatsoever, including any of the conduct described in clause 6, 9, 10, 11 and 12.
i) “Payment Administration Agent”– means the service provided through any related body corporate, affiliate, or third party we appoint to act as our agent.
j) "Payment Medium”– means any card, online wallet, financial/bank account or other payment medium used to purchase Cyclix Chips.
k) "Platform”– means the services provided through any URL or mobile application belonging to, or licensed to, Cyclix Games Casino, and branded as part of the Cyclix Games Casino games, including the website located at Casino.CyclixGames.com , and all subdomains, subpages and successor sites thereof, as well as all Games, features, tools and services available thereon.
l) “Customer” or “you” – means any person who Participates, whether or not a Registered Customer.
m) “Prizes”– means valuable prizes that can be redeemed using Cyclix Coins won through Promotional Play in accordance with these Terms and Conditions.
n) “Promotional Play / Sweepstakes”– means Participation in our sweepstakes promotions by playing the Platform’s game with Cyclix Coins.
o) “Registered Customer”– means a Customer who has successfully registered a Customer Account, whether that account is considered active or not.
p) “Standard Play”– means Participating in any game played with Cyclix Chips.
q) "Cyclix Coins”– means sweepstakes entries.
r) "Third Party Website”– means a third party website not controlled by us.
4.1. Registration
a) When you try to register a Customer Account you will be requested to provide the following information:
i. Full legal name;
ii. Date of birth;
iii. Permanent Address;
iv. E-mail.
b) Cyclix Games Casino will also request you to provide a copy of your identification document and proof of address upon registration. You will also be requested to set a username and password.
4.2. Warranties
a) You declare and warrant that:
i. You are over 21 years of age or such higher minimum legal age of majority as stipulated in the jurisdiction of your residence and are, under the laws applicable to you, legally allowed to participate in the Games offered on the Platform;
ii. WHEN PARTICIPATING IN STANDARD OR PROMOTIONAL PLAY, YOU DO NOT RESIDE IN, OR ACCESS THE PLATFORM FROM, THE EXCLUDED TERRITORIES;
iii. You use our Platform strictly in your personal capacity for recreational and entertainment purposes only;
iv. You participate in the Games on your own behalf and not on behalf of any other person;
v. All information that you provide to us during the term of validity of these Terms and Conditions is true, complete and correct, and you will immediately notify us of any change to such information;
vi. Crypto that you use to purchase Cyclix Chips is not tainted with any illegality and, in particular, does not originate from any illegal activity or source, or from ill-gotten means;
vii. You will not purchase Cyclix Chips from a business or corporate account, but only a wallet held in your name;
viii. You will not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games and you will not use any software-assisted methods or techniques (including but not limited to bots designed to play automatically) or hardware devices for your participation in any of the Games. We reserve the right to invalidate any participation in the event of such behavior;
ix. When purchasing Cyclix Chips, you must only use a valid Payment Medium which lawfully belongs to you;
x. You will not sell or trade for value, or seek to sell or trade for value, or accept as a sale or trade for value, any Merchandise provided to you by Cyclix Games Casino or any Cyclix Chips or Cyclix Coins;
b) It is a Customer’s responsibility to ensure that their Participation is lawful in their jurisdiction.
c) Any person who is knowingly in breach of Clauses 2, 4 and 23, including any attempt to circumvent any restrictions regarding Excluded Territories and jurisdictions, for example, by using a service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your location or place of residence, or by Participating from an Excluded State or through a third party or on behalf of a third party located in an Excluded State, is in breach of these Terms and Conditions. You may be committing fraud and may be subject to criminal prosecution.
d) You shall not act in a manner that is defamatory, trade libelous, threatening, or harassing.
e) You shall not engage in potentially fraudulent or suspicious activity and/or transactions.
f) You must cooperate in any investigation or provide confirmation of your identity or the accuracy of any information you provide to us.
g) You shall not provide false, inaccurate or misleading information in connection with your use of the Platform, in communications with Cyclix Games Casino, or otherwise connected with these Terms and Conditions.
h) You shall not violate, or attempt to violate, (1) any law, statute, or ordinance; (2) Cyclix Games Casino’s or any third-party’s copyright, patent, trademark, trade secret, or other intellectual property rights, or rights of publicity or privacy.
i) You declare that your access and use of the Platform and/or the Games, and your execution and delivery of, and the performance of your obligations under these Terms and Conditions, will not result in a breach of any applicable laws, rules or regulations or of any order, decree or judgment of any court, any award of any arbitrator or those of any governmental or regulatory authority in any jurisdiction.
j) Eligible
Customers Employees and contractors of Cyclix Games Casino, any of its respective affiliates, subsidiaries,
holding companies, advertising agencies, or any other company or individual involved with the design,
production, execution or distribution of the Games and their immediate family (spouse, parents, siblings and
children, whether the relationship is by birth, marriage or adoption) and household members (people who
share the same residence at least 3 months of the year) are not eligible to Participate.
k) Acceptance
By accepting these Terms and Conditions you agree that your Participation is at your sole option, discretion
and risk. You will have no claims whatsoever against us or any of our partners, or respective directors,
officers, employees, or contractors in relation to your use of the Platform or the Games.
5.1. Subject to your agreement and continuing compliance with these Terms and Conditions, Cyclix Games Casino grants you a personal, non-exclusive, non-transferable, non-sublicensable, revocable, limited license to access and use the Platform, including Cyclix Chips and Cyclix Coins, through a supported Web browser or mobile device, solely for your personal, private entertainment and no other reason.
5.2. These Terms and Conditions do not grant you any right, title or interest in the Platform or Content.
5.3. You acknowledge and agree that your license to use the Platform is limited by these Terms and Conditions and if you do not agree to, or act in contravention of, these Terms and Conditions, your license to use the Platform (including the Games and Content) shall be immediately and automatically terminated.
5.4. In the event that the Platform or any Game is deemed to be illegal under the laws of the jurisdiction in which you reside or are situated, you are not granted any license to, and must refrain from accessing, the Platform or relevant Game.
6.1. Single Account
a) You are allowed to have only one Customer Account, including any Inactive Account, on the Platform. If you attempt to open more than one Customer Account, all accounts you have opened or try to open may be cancelled or suspended and the consequences described in clause 23 may be enforced.
b) You must notify us immediately if you notice that you have more than one registered Customer Account, whether active or not, on the Platform.
c) DO NOT CREATE A NEW CUSTOMER ACCOUNT IF YOU WISH TO CHANGE YOUR EMAIL, ADDRESS OR OTHER PERSONAL INFORMATION.
6.2. Accuracy
a) You are required to keep your registration details up to date at all times.
b) All the personal information provided by you or further updates, must be identical to that listed on your government issued identification.
6.3. Security and Responsibility of Your Customer Account
a) As part of the registration process, you will have to choose a password to login into the Platform.
b) It is your sole and exclusive responsibility to ensure that your Customer Account login details and any Payment Methods are kept secure and are only accessible by you. You accept full responsibility for any unauthorized use of your Customer Account and any activity linked to your Customer Account, including by a minor (which in all events is prohibited).
c) We strongly recommend that you enable multi-factor authentication for your account.
d) You must not share your Customer Account or password with another person, let anyone else access or use your Customer Account or do any other thing that may jeopardize the security of your Customer Account.
e) If you become aware of, or reasonably suspect that security in your Customer Account has been compromised, including loss, theft or unauthorized disclosure of your password and Customer Account details, you must notify us immediately.
f) You are solely responsible for maintaining the confidentiality of your password and you will be held responsible for all uses of your Customer Account, including any purchases made under the Customer Account, whether those purchases were authorized by you or not.
g) You are solely responsible for anything that happens through your Customer Account, whether or not you undertook those actions.
h) You acknowledge that your Customer Account may be terminated if someone else uses it and/or engages in any activity that breaches these Terms and Conditions or is otherwise illegal.
i) Cyclix Games Casino is not responsible for any abuse or misuse of your Customer Account by third parties due to your disclosure of your login details to any third party, whether such disclosure is intentional or accidental, active or passive.
6.4. Transfer of Accounts, Cyclix Chips and Cyclix Coins.
a) You are not allowed to transfer Cyclix Chips or Cyclix Coins between Customer Accounts, or from your Customer Account to other Customers, or to receive Cyclix Chips or Cyclix Coins from other Customer Accounts into your Customer Account, or to transfer, sell and/or acquire Customer Accounts. You may not attempt to sell, trade, or transfer Cyclix Chips or Cyclix Coins, whether on the Platform or off the Platform.
b) You are not allowed to convert Cyclix Chips to Cyclix Coins or vice versa.
c) You are prohibited from selling, transferring or acquiring Customer Accounts to or from other Customers. If you attempt to sell, transfer or acquire a Customer Account, all accounts you have opened or tried to sell, transfer or acquire will be cancelled and the consequences described in clause 23 may be enforced.
6.5. Closing of Customer Accounts
a) If you wish to close your Customer Account you may do so at any time by sending an e-mail to [email protected] . Closing your Customer Account will forfeit all continued access to and right to use, enjoy or benefit from any Cyclix Chips, Cyclix Coins and unredeemed Prizes associated with your Customer Account.
b) If you have concerns about possible responsible social gameplay issues, please consult our Gameplay Self-Exclusion Policy, which is accessible here .
c) You will be able to open your Customer Account again (unless you have implemented a self-exclusion) by sending an e-mail to [email protected] . All requests for the re-opening of an account will be evaluated by our Customer Support and Compliance teams, who abide by strict customer protection guidelines.
6.6. Discretion to Refuse or Close Accounts
Cyclix Games Casino reserves the right to place limits on, suspend, close or refuse to open a Customer Account in its sole discretion.
7.1. Cyclix Chips
a) Cyclix Chips do not have a monetary value and can only be used to play Standard Games. CYCLIX CHIPS CAN BE USED FOR ENTERTAINMENT ONLY AND CANNOT BE REDEEMED FOR ANY VALUE WHATSOEVER.
b) Cyclix Games Casino will give Cyclix Chips FREE OF CHARGE on:
i. Daily Reload – You can claim Cyclix Chips once per day, through logging on your Customer Account and claim your daily reload.
ii. Promotional Giveaways – Promotional giveaways organized by Cyclix Games Casino on its social media accounts (Facebook, Twitter, Instagram, etc.).
c) You may also win more Cyclix Chips when you play in Standard Play and you may purchase more Cyclix Chips on the Platform.
d) You cannot win Prizes when you Participate in Standard Play.
7.2. Cyclix Chip Purchases
a) The purchase of Cyclix Chips is the purchase of a license that allows you to Participate in Standard Play Games and it is not a deposit of funds which can be withdrawn. Funds used to purchase Cyclix Chips will not, and cannot, be refunded to you. Cyclix Chips do not have any real money value.
b) You can purchase Cyclix Chips on the Platform through one of the Payment Methods available on the website.
c) The Payment Methods you use to purchase Cyclix Chips must be legally and beneficially owned by you and in your name. If it comes to our attention that the name you registered on your Customer Account and the name linked to your Payment Method differs, your Customer Account will be immediately suspended. Should your Customer Account be suspended, we recommend that you contact Customer Support through the [email protected] .
d) Cyclix Games Casino reserves the right to request documents and information to verify the legal and beneficial ownership of the Payment Methods you use to make Cyclix Chip purchases.
e) You agree that we and/or our Payment Administration Agents and payments facilitators may store your payment information to process your future purchases. By accepting these Terms and Conditions, you authorize Cyclix Games Casino and/or our Payment Administration Agents and payments facilitators to store your payment credentials in compliance with applicable payment processing regulations.
f) Once a Cyclix Chip purchase has been made, the funds will be drawn from your Payment Methods as soon as practicable.
g) If you are found to have one or more of your purchases returned and/or reversed or charged back, your account will be suspended. If this occurs, the amount of such purchases will constitute a debt owed by you to us and you must immediately remit payment for such purchases through an alternative payment method. Until payment is received by us or our Payment Administration Agent, your account will be suspended and any purchases will be deemed void and requests to redeem any Cyclix Coins will not be allowed.
7.3. Currency
a) All Cyclix Chip purchases must be made using the FIAT or crypto currency supported by the Platform.
b) Any exchange or transaction fees, charges or related costs that may be incurred as a result of, or in relation to, your purchase of Cyclix Chips are to be borne solely by you, including but not limited to any losses or additional costs arising from foreign exchange fluctuations.
8.1. FUN COUPONS
a) Participants who receive promotional Fun Coupons can use that Fun Coupons to play Promotional Play Games within Cyclix Games Casino. Fun Coupons can only be used to play Promotional Play Games.
b) YOU CANNOT PURCHASE FUN COUPONS. FUN COUPONS CAN BE OBTAINED ONLY THROUGH FREE, PROMOTIONAL OFFERS.
8.2. How to receive Fun Coupons
a) You can obtain FREE FUN COUPONS through the following means:
i. Daily Reload – You can claim Fun Coupons once per day, through logging into your Customer Account and claiming your daily reload.
ii. Promotional Giveaways – Promotional giveaways organized by Cyclix Games Casino on its social media (Facebook, Twitter, Instagram, etc.). The amount of Fun Coupons given away will be stated on the applicable Promotion Giveaway contest.
iii) Post Card – Participants can receive free Fun Coupons by sending a standard postcard on the terms set on the clause 8.3.
b) From time to time, you may also be offered promotional Fun Coupons as a bonus when purchasing Cyclix Chips. Participants may receive Fun Coupons as a bonus upon the purchase of specifically marked packs of Cyclix Chips. The number of Fun Coupons a Participant will receive as a bonus for each relevant Cyclix Chip purchase will be stated in the website at the moment of purchase. All purchases of Cyclix Chips are final and no refunds will be given.
c) Use of any automated or other system(s) to Participate, to acquire Fun Coupons or play the Games is prohibited and will result in disqualification and loss of eligibility to Participate in the Games.
8.3. Fun Coupons Balance
a) The amount of Fun Coupons a Participant has will be displayed in their Customer Account on the website.
b) The amount of Fun Coupons to be allocated to Participants can be changed at any time by Cyclix Games Casino in its sole discretion.
c) Cyclix Games Casino is not responsible for lost, late, incomplete, invalid, unintelligible or misdirected Fun Coupons requests or allocations.
9.1. Rules
a) To participate in any Standard or Promotional Play, you must have an active Customer Account and agree to be bound by these Terms and Conditions.
b) You may participate in any Game only if you have sufficient Cyclix Chips or Fun Coupons (as applicable) in your Customer Account for such Participation.
c) Games offered on the Platform may have their own rules which are available on the Platform. It is your responsibility to read the rules of a Game before playing. You must familiarize yourself with the applicable terms of play and read the relevant rules before playing any Game.
d) Cyclix Chips or Fun Coupons that have been submitted for play and accepted cannot be changed or cancelled and the Cyclix Chips or Fun Coupons (whichever applicable) will be drawn from your Cyclix Chip or Fun Coupons balance instantly.
e) Withdrawal Limits: Withdrawals from Cyclix Games Casino are currently capped at $1,000 (one thousand U.S. dollars) per day, or the equivalent amount in other cryptocurrencies based on the prevailing exchange rate at the time of the transaction. Cyclix Games Casino reserves the right to modify this limit at its sole discretion, at any time, and without prior notice.
9.2. Void Games
Cyclix Games Casino reserves the right to declare Participation in a Game void, partially or in full, if, in our sole discretion, we deem it obvious that there was an error, Cyclix Games Casino, misprint or technical error on the pay-table, win-table, minimum or maximum Cyclix Games Casinos, odds or software.
9.3. Final Decision
In the event of a discrepancy between the result showing on a user’s device and Cyclix Games Casino server software, the result showing on the Cyclix Games Casino server software will be the official and governing result.
10.1.Standard Play can only be played with Cyclix Chips.
10.2. On Standard Play you can only win Cyclix Chips.
10.3. You cannot win money or Prizes of any kind when playing on Standard Play.
11.1. Promotional Play / Sweepstakes can only be played with Fun Coupons.
11.2. It is the sole responsibility of a Participant to determine whether the Sweepstakes is legal and compliant with all regulations in the jurisdiction in which the Participant resides.
11.3. Within Cyclix Games Casino there are different games. The amount of Fun Coupons required to play each game will be detailed next to the game.
11.4. Only games played with Fun Coupons provide the opportunity to redeem for Prizes. The Prize that can be won while playing a Game will be shown in the Platform by clicking the “Redeem” button.
11.5. Cyclix Games Casino’s decisions as to the administration and operation of the Sweepstakes, the Game and the amount of winnings are final and binding.
12.1. All promotions, including Games played in Promotional Play, contests and promotions are subject to these Terms and Conditions, and to additional terms that may be published at the time of the promotion.
12.2. In the event and to the extent of any conflict between these Terms and Conditions and any promotion-specific terms and conditions, the promotion-specific terms and conditions will prevail.
12.3. Cyclix Games Casino reserves the right to withdraw or modify such promotions without prior notice to you.
12.4. If, in the reasonable opinion of Cyclix Games Casino, a Registered Customer is abusing any promotion, to derive any advantage or gain for themselves or other Registered Customers, including by way of Fraudulent Conduct, we may, at our sole discretion, withhold, deny or cancel any advantage, bonus or Prize as we see fit.
12.5. Without limiting clause 17, you confirm that you grant Cyclix Games Casino an irrevocable, perpetual, worldwide, non-exclusive, royalty-free license to use in whatever way we see fit, and without further acknowledgement of you as the author, any Content you post or publish as part of a promotion, contest or competition.
12.6 Abuse of Promotionsa) Customers engaging in "bonus abuse," including creating multiple accounts or using deceptive methods to claim promotional offers, will have their accounts suspended, bonuses revoked, and winnings forfeited.
b) Cyclix Games Casino reserves the right to exclude any Customer from future promotions or bonuses at its sole discretion.
13.1. Prizes
a) Only Promotion Play / Sweepstakes give access to Prizes. No Prizes can be won through Standard Play.
b) Only Fun Coupons can be redeemed for Prizes.
c) With the exception of Fun Coupons won through Promotional Play, all Participants are required to play their Fun Coupons three (3) times before they are eligible to be redeemed for Prizes.
d) Cyclix Games Casino reserves the right to change the Prize win rates and odds of any of the Sweepstakes at any time. It is a Participant’s responsibility to check the Prize win rate on each occasion before they participate.
e) No Prize can be redeemed without completing the identification process.
a) The Prizes for which you can redeem your Fun Coupons will be identified on the website and can change from time to time at Cyclix Games Casino’s discretion.
b) Prizes may include, but are not necessarily limited to:
i. Gift cards;
ii. Crypto Currency;
iii. Merchandise.
13.3. Limits and Fees
Cyclix Games Casino reserves the right to charge fees for processing the redemption of Prizes to you and to set a minimum redemption threshold for Prize redemptions.
13.4. Redeeming for Gift Cards
a) When you choose to redeem Fun Coupons for gift cards, the gift cards will be sent to the email address that you have registered with your Customer Account.
b) Cyclix Games Casino is not responsible for non-working email addresses or if you fail to access or use the gift card, for instance, due to the failure to check your email or due to a spam filter blocking it.
c) If no valid email address is provided to us within 60 days of a request from us to do so, Cyclix Games Casino is not obliged to allocate the gift cards to you and may in its discretion deem the Prizes to be void.
13.5. Redeeming for Merchandise
a) When you choose to redeem Fun Coupons for Merchandise, the Merchandise will be sent to the address that you have provided when registering your Customer Account.
b) Cyclix Games Casino is not responsible for any error or invalid addresses provided by you.
c) In case you do not receive the Merchandise due to an error on the address provided by you, Cyclix Games Casino will not be liable for such error neither will be liable for such non-delivery.
13.6. Redeeming for Crypto Currency
a) When you choose to redeem Fun Coupons for crypto currency, you can go to your “Wallet” account, press “Redeem,” and choose the crypto currency to which you want to redeem for.
b) When you choose to redeem Fun Coupons for crypto currency, it is your sole responsibility to ensure that the crypto wallet to which you are transferring the funds can receive those funds. Cyclix Games Casino has no obligation to check whether your wallet will accept the crypto currency of your choice.
c) Fun Coupons will be redeemable at an implied rate of 1 Fun Coupons per 1 USD.As such, the amount of crypto currency that can be redeemed per 1 Fun Coupons will be determined by the market price of that crypto currency in USD at the time of such redemption (as determined in our discretion).
d) In Florida, the maximum redemption value of Fun Coupons prize won on any one game or play, via a Participant’s participation in the Sweepstakes is US$5,000. Any redemption of a prize valued in excess of US$5,000 will not be allocated or paid.
13.7. Timing and Frequency for Prize Redemptions
a) We process requests to redeem Prizes in the order in which they are received. Our goal is to process your request as soon as practicable.
b) We will only process one Prize redemption request per Customer Account in any 24 hour period.
c) There may be delays in payments due to our identity verification process. Certain Payment Mediums will require additional verification at the time of redemption.
d) Without limiting clause 13, Customers can request to redeem Prizes of any value. However, we reserve the right to allocate or pay Prizes in smaller increments over a number of days until all of the Prize has been allocated or paid.
13.8. Refused Prizes & Mistaken Credits
If we mistakenly credit your Customer Account from time to time with Prizes that do not belong to you, whether due to a technical error, human error or otherwise, the amount credited will remain Cyclix Games Casino property and will be deducted from your Customer Account. If you have been transferred crypto currency or gift cards that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify Customer Support through [email protected] .
13.9 Withholding of Winnings
a) Cyclix Games Casino reserves the right to withhold winnings or funds if:
There is evidence or reasonable suspicion that the funds were obtained through fraudulent or exploitative means.
The Customer has not completed identity verification or other mandatory checks.
The activity violates any clause of these Terms and Conditions.
b) Customers will be notified of withheld funds and the reason for the action within 5 business days. If no response is received from the Customer within 14 days, Cyclix Games Casino reserves the right to permanently retain the funds.
c) Any winnings or funds withheld due to the use of system vulnerabilities, fraud, or other violations will remain the property of Cyclix Games Casino.
14.1. Verification Checks
a) You agree that we are entitled to conduct any identification, credit and other verification checks that we may reasonably require and/or that are required of us under applicable laws and regulations or by relevant regulatory authorities or to otherwise prevent financial crime.
b) Until all required verification checks are completed to our satisfaction:
i. any request you have made for redemption of Prizes will remain pending; and
ii. we are entitled to restrict your Customer Account in any manner that we may reasonably deem appropriate, including by suspending or deactivating your Customer Account.
c) Where any identification, credit or other verification check we require cannot be completed to our satisfaction because you have not provided any document we request from you in the form that we require within 30 days’ of the date the document was first requested, then we are under no obligation to continue with the verification check and we may, in our sole discretion, deactivate or otherwise restrict your Customer Account in any manner that we may reasonably deem appropriate.
d) Customers who request the redemption of Prizes held in a deactivated or suspended account should contact [email protected] .
14.2. External Verification Checks
You agree that Cyclix Games Casino may use third party service providers to run external identification and other verification checks on all Customers on the basis of the information provided by you from time to time.
15.1. Policy
a) Cyclix Games Casino actively supports responsible social gameplay and encourages its Customers to make use of a variety of responsible social gameplay features so as to better manage their Customer Account.
b) Cyclix Games Casino is committed to providing excellent customer service. As part of that pledge, Cyclix Games Casino is committed to supporting responsible social gameplay. Although Cyclix Games Casino will use all reasonable endeavors to enforce its responsible social gameplay measures, Cyclix Games Casino does not accept any responsibility or liability if you nevertheless continue gameplay and/or seek to use the Platform with the intention of deliberately avoiding the relevant measures in place and/or Cyclix Games Casino is unable to enforce its measures/policies for reasons outside of Cyclix Games Casino’s reasonable control.
15.2. Self-Exclusion
You may, at any time, request a time-out or self-exclusion from our Games. Please check our self-exclusion procedure here.
16.1. As a condition to access the Games or Platform, you may not, directly or indirectly:
a) hack into any part of the Games or Platform through password mining, phishing, or any other means;
b) attempt to modify, reverse engineer, or reverse-assemble any part of the Games or Platform;
c) knowingly introduce viruses, Trojans, worms, logic bombs, spyware, malware, or other similar material;
d) circumvent the structure, presentation or navigational function of any Game so as to obtain information that Cyclix Games Casino has chosen not to make publicly available on the Platform;
e) engage in any form of cheating or collusion;
f) use the Platform and the systems of Cyclix Games Casino to facilitate any type of illegal money transfer (including money laundering proceeds of crime); or
g) participate in or take advantage of, or encourage others to participate in or take advantage of schemes, organizations, agreements, or groups designed to share:
i. special offers or packages emailed to a specific set of Customers and redeemable by URL; or
ii. identification documents (including, but not limited to, photographs, bills and lease documents) for the purpose of misleading Cyclix Games Casino as to a Customer’s identity.
16.2. You must not use the Platform for any unlawful or fraudulent activity or prohibited transaction (including Fraudulent Conduct) under the laws of any jurisdiction that applies to you. We monitor all transactions in order to prevent money laundering.
16.3. If Cyclix Games Casino suspects that you may be engaging in, or have engaged in fraudulent, unlawful or improper activity, including money laundering activities or any conduct which violates these Terms and Conditions, your access to the Platform will be deactivated immediately and your Customer Account may be deactivated or suspended. If your Customer Account is deactivated or suspended under such circumstances, Cyclix Games Casino is under no obligation to reverse any Cyclix Chip purchases you have made or to redeem any Fun Coupons that may be in your Customer Account. In addition, Cyclix Games Casino may pass any necessary information on to the relevant authorities, other online service providers, banks, credit card companies, electronic payment providers or other financial institutions. You will cooperate fully with any Cyclix Games Casino investigation into such activity.
16.4. If you suspect any unlawful or fraudulent activity or prohibited transaction by another Customer, please notify us immediately via the means of communication listed in the Customer Complaints procedure.
16.5 Exploitation of System Vulnerabilities
a) Any use of bugs, glitches, exploits, or unintended features of the Platform, Games, or software to gain an unfair advantage is strictly prohibited. Customers found exploiting such vulnerabilities may have their accounts suspended or terminated, winnings voided, and associated funds withheld.
b) Cyclix Games Casino reserves the right to determine, in its sole discretion, whether any activity constitutes exploitation or an attempt to exploit the system.
c) All winnings or gains derived from the exploitation of system vulnerabilities will be deemed invalid and forfeited. Cyclix Games Casino may also recover any previously redeemed prizes or funds obtained through such exploitation.
16.6 Investigation and Determinationa) Cyclix Games Casino reserves the right to investigate any activity, transaction, or gameplay that it deems, at its sole discretion, to be suspicious, exploitative, or fraudulent. This includes activities that violate these Terms and Conditions or compromise the integrity of the Platform.
b) If such activity is identified, Cyclix Games Casino may:
Suspend the Customer Account immediately.
Freeze all associated funds, including winnings and pending withdrawals.
Temporarily or permanently revoke access to the Platform.
c) Customers may be required to provide additional documentation or verification during the investigation process. Requests for such documentation may include, but are not limited to:
Proof of identity, residency, and payment method ownership. Evidence supporting the legitimacy of transactions or gameplay activities.
d) Failure to Comply:
If the requested documentation is not provided within 14 days, Cyclix Games Casino reserves the right to:
Terminate the Customer Account.
Permanently forfeit all funds, winnings, and prizes associated with the account. e) Cyclix Games Casino retains the sole and final authority to determine the outcome of any investigation. Customers acknowledge and agree that decisions made by Cyclix Games Casino regarding fraudulent activity, account suspension, or forfeiture of funds are final, binding, and not subject to further review or appeal.
f) In cases where fraudulent or exploitative behavior is confirmed, Cyclix Games Casino reserves the right to recover any financial losses, prizes, or other damages resulting from the activity, including through legal action if necessary.
16.7 Disputed Transactions
a) If a transaction or winnings are disputed by Cyclix Games Casino, such disputes will be resolved at the sole discretion of Cyclix Games Casino. The decision of Cyclix Games Casino will be final and binding.
b) Cyclix Games Casino reserves the right to:
Reverse transactions deemed invalid or fraudulent.
Recalculate balances based on corrected outcomes.
Recover funds or prizes transferred in error or through misrepresentation.
16.8 Final Decision on Gameplay
a) In the event of any discrepancy between the results displayed on a Customer’s device and Cyclix Games Casino’s server records, the results recorded on the server will be considered the official and binding outcome.
b) Cyclix Games Casino reserves the right to void any gameplay or winnings if errors, exploits, or technical issues are identified that impact the fairness or integrity of the game.
17.1. The computer software, the computer graphics, the Platform and the user interface that we make available to you is owned by, or licensed to, Cyclix Games Casino or its associates and protected by copyright laws. You may only use the software for your own personal, recreational uses in accordance with all rules, terms and conditions we have established (including these Terms and Conditions) and in accordance with all applicable laws, rules and regulations.
17.2. You acknowledge that Cyclix Games Casino is the proprietor or authorized licensee of all intellectual property in relation to any Content.
17.3. Your use of the Games and Platform does not provide you with any intellectual property rights in the Content, Games or Platform.
17.4. You grant us, and represent and warrant that you have the right to grant us, an irrevocable, perpetual, worldwide, non-exclusive, royalty-free license to use in whatever way we see fit, any information, images, videos, comments, messages, music or profiles you publish or upload to any website or social media page controlled and operated by Cyclix Games Casino.
17.5. You must not reproduce or modify the Content in any way, including by removing any copyright or trade mark notice.
17.6. All trademarks and logos displayed in the Games and Platform are the property of their respective owners and are protected by applicable trade mark and copyright laws.
18.1. Third Party Websites.
a) You acknowledge and agree that Cyclix Games Casino is not responsible for any Third Party Websites and makes no guarantee as to the content, functionality, or accuracy of any Third Party Website.
b) You further acknowledge that any Third Party Websites purporting to offer Cyclix Chips or Fun Coupons are not authorized to do so.Any purported Third Party Websites purporting to do so may be an effort to induce you to reveal personal information (including passwords, account information and credit card details). You agree that Cyclix Games Casino is not responsible for any actions you take at the request or direction of these or any other Third Party Websites.
18.2. Links
a) Any links to Third Party Websites do not:
i. indicate a relationship between Cyclix Games Casino and the third party; or
ii. indicate any endorsement or sponsorship by Cyclix Games Casino of the Third Party Website, or the goods or services it provides, unless specifically indicated by Cyclix Games Casino.
b) Where a website controlled and operated by Cyclix Games Casino contains links to certain social networking sites, such as Facebook® and Twitter®, you acknowledge and agree that:
i. any comments or content that you post on such social networking sites are subject to the terms and conditions of that particular social networking site;
ii. you will not post any comments that are false, misleading or deceptive or defamatory to us, our employees, agents, officers or other Customers; and
iii. we are not responsible or liable for any comments or content that you or others post on social networking sites.
19.1. No warranties
The Platform is provided on an “as is” basis and to the fullest extent permitted by law, we make no warranty or representation, whether express or implied, in relation to the satisfactory quality, fitness for purpose, completeness or accuracy of the Platform (including the Games and Content).
19.2. Malfunctions
a) WE DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES THAT ACCESS TO THE SITES, THE PLATFORM, ANY OF YOUR ACCOUNT(S), OR THE GAMES WILL BE CONTINUOUS, UNINTERRUPTED, TIMELY, OR ERROR-FREE.
b) Cyclix Games Casino is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to Game play, nor attempts by you to Participate by methods, means or ways not intended by us.
c) Cyclix Games Casino accepts no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with any Platform or its Content including, without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of a Platform or its Content or any errors or omissions in Content.
d) In the event of a Platform system malfunction all Game play on that Platform is void.
e) In the event a Game is started but fails to conclude because of a failure of the system, Cyclix Games Casino will use commercially reasonable efforts to reinstate the amount of Cyclix Chips or Fun Coupons played (whichever applicable) in the Game to you by crediting it to your Customer Account.
f) Cyclix Games Casino reserves the right to alter Customer balances and account details to correct such mistakes.
g) Cyclix Games Casino reserves the right to remove any part of the Games from the Platform at any time. Any part of the Games that indicate incorrect behavior affecting Prize redemption, game data, Cyclix Chip balances, Fun Coupons balances or other balances, that may be due to misconfiguration or a bug, will be cancelled and removed from the Platform. Customer balances and account details may be altered by Cyclix Games Casino in such cases in order to correct any mistake.
19.3. Change
Cyclix Games Casino reserves the right to suspend, modify, remove or add Content to the Platform at its sole discretion with immediate effect and without notice to you. We will not be liable to you for any loss suffered as a result of any changes made or for any modification or suspension of or discontinuance of the Platform (including any Game thereon) and you will have no claims against Cyclix Games Casino in such regard.
19.4. Service Suspension
We may temporarily suspend the whole or any part of the Platform for any reason at our sole discretion. We may, but will not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the Platform, as soon as is reasonably practicable, after such temporary suspension.
19.5 Viruses
Although we take reasonable measures to ensure that the Platform is free from viruses we cannot and do not guarantee that the Platform is free of such problems. It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus.
20.1. Cyclix Games Casino is committed to protecting and respecting your privacy and complying with all applicable data protection and privacy laws.
20.2. Our Privacy Policy is incorporated into these Terms and Conditions and its acceptance is a prerequisite to account registration.
20.3. You consent to receive marketing communications from Cyclix Games Casino in respect of its offerings by way of email, notifications, any of which you may unsubscribe from at any time by contacting Customer Support via [email protected] .
21.1. We may provide you with a Live Chat service to talk to our Customer Support representatives or to talk to other Customers. It is your responsibility to use these services only for their intended purposes. You are not permitted to use our Live Chat services for illegal purposes.
21.2. Be careful what you post on any Live Chat service. We review and moderate chats and keep a log and record of statements. Your use of the Live Chat service should be for recreational and social purposes only.
21.3. Spamming on Live Chat is prohibited. You are prohibited from intimidating, harassing or abusing other Customers or Cyclix Games Casino employees and representatives.
21.4. You will not use any Live Chat service to engage in any form of harassment or offensive behaviour, including but not limited to, threatening, derogatory, abusive or defamatory statements, or racist, sexually explicit, pornographic, obscene, or offensive language.
21.5. You will not use any Live Chat service to infringe the privacy rights, property rights, or any other rights of any person.
21.6. You will not submit any kind of material or information on any Live Chat service that is fraudulent or otherwise unlawful or violates any law.
21.7. You will not use any Live Chat service to distribute, promote or otherwise publish any material containing any solicitation for funds, advertising or solicitation for goods or services of other forums.
21.8. You will not use any Live Chat service to distribute, promote or otherwise publish any kind of malicious code or do anything else that might cause harm to the Platform or to other Customer’s systems in any way.
21.9. We reserve the right to monitor anything and everything submitted by you to any Live Chat service to ensure that it conforms to content guidelines that are monitored by us and subject to change from time to time.
21.10. If you breach any of the provisions relating to a Live Chat service, we may ban you from using that Live Chat service or all Live Chat services and/or suspend or deactivate your Customer Account. If we deactivate your Customer Account, we reserve the right to cancel or refuse to redeem any Prizes.
21.11. We reserve the right to remove any Live Chat service from the Platform if abused.
21.12. We will not be liable if damage arises out of the Live Chat service.
21.13. You agree to indemnify us against any damage arising out of your illegal, unlawful or inappropriate conduct or arising out of violation of the provisions in clause 21 or any other rules on the Platform applying to the Live Chat service.
21.14. You will not collude in any way through the Live Chat service. Customers are encouraged to report any suspicious behavior to Customer Support via this form.
22.1. You may send correspondence, including inquiries or complaints, to [email protected].
22.2. TO PROTECT YOUR PRIVACY, ALL EMAIL COMMUNICATIONS BETWEEN YOU AND CYCLIX GAMES CASINO SHOULD BE CARRIED OUT USING THE EMAIL ADDRESS THAT YOU HAVE REGISTERED ON YOUR CUSTOMER ACCOUNT. FAILURE TO DO SO MAY RESULT IN OUR RESPONSE BEING DELAYED.
22.3. The following information must be included in any written communication with Cyclix Games Casino (including a complaint):
a) your username;
b) your first and last name, as registered on your Customer Account;
c) a detailed explanation of the complaint/claim; and
d) any specific dates and times associated with the complaint/claim (if applicable).
22.4. Failure to submit a written communication with the information outlined above may result in a delay in our ability to identify and respond to your correspondence in a timely manner.
22.5. Cyclix Games Casino will endeavour to respond to correspondence within 10 days from the receipt of the same.
23.1. Without limiting clause 4, we reserve the right, at our sole discretion, to deactivate or suspend your Customer Account (notwithstanding any other provision contained in these Terms and Conditions) where we have reason to believe that you have engaged or are likely to engage in any of the following activities:
a) you breached, or assisted another party to breach, any provision of these Terms and Conditions, or we have a reasonable ground to suspect such breach;
b) you have more than one Customer Account, including any Inactive Account, on any Platform;
c) the name registered on your Customer Account does not match the name on (i) your Payment Medium used to make purchases of Cyclix Chips or (ii) the account into which you elect to redeem Prizes or you do not legally and beneficially own such Payment Medium or redemption account;
d) your communication with us or other Customers consists of harassment or offensive behaviour, including (but not limited to) threatening, derogatory, abusive or defamatory statements, or racist, sexually explicit, pornographic, obscene or offensive language;
e) your Customer Account is deemed to be an Inactive Account;
f) you become bankrupt;
g) you provide incorrect or misleading information;
h) your identity or source of wealth or source of funds (if requested) cannot be verified;
i) you attempt to use your Customer Account through a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your citizenship, location or place of residence, or by playing Games using the Platform through a third party or on behalf of a third party;
j) you are not over 21 years of age or such higher minimum legal age of majority as stipulated in the jurisdiction of your residence;
k) you are located in a jurisdiction where participation is illegal;
l) you have allowed or permitted (whether intentionally or unintentionally) someone else to Participate using your Customer Account;
m) you have played in tandem with other Customer(s) as part of a club, group, etc., or played the Games in a coordinated manner with other Customer(s) involving the same (or materially the same) selections;
n) without limiting clause 7, where Cyclix Games Casino has received a “charge back”, claim or dispute and/or a “return” notification via your Payment Medium;
o) you have failed our due diligence procedures, or are found to be colluding, cheating, money laundering or undertaking any kind of fraudulent activity; or
p) it is determined by Cyclix Games Casino that you have employed or made use of a system (including machines, computers, software or other automated systems such as bots) which give you an unfair advantage;
23.2.Cyclix Games Casino reserves the right to suspend your account at its own discretion whenever such suspension is needed in order to protect the platform, the public in general or other Customers.
23.3. If Cyclix Games Casino deactivates or suspends your Customer Account for any of the reasons referred to in clause 23.1 above, you will be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by Cyclix Games Casino (together “Claims”) arising therefrom and you will indemnify and hold Cyclix Games Casino harmless on demand for such Claims.
23.4. If we have reasonable grounds to believe that you have participated in any of the activities set out in clause 23.1 above then we reserve the right to withhold all or part of the balance and/or recover from your Customer Account any Prizes, Cyclix Chips or Fun Coupons that are attributable to any of the activities contemplated in clause 23.1. In such circumstances, your details may be passed on to any applicable regulatory authority, regulatory body or any other relevant external third parties.
23.5. If your Customer Account is deactivated as a result of closure of the Platform or similar event, we will make commercially reasonable efforts to enable redemption of any existing Prizes associated with your Customer Account, but all of your rights to use, enjoy or benefit from the Cyclix Chips and Fun Coupons will be terminated.
23.6. The rights set out in clause 23 are without prejudice to any other rights that we may have against you under these Terms and Conditions or otherwise.
23.7 Termination for Misconducta) Cyclix Games Casino may terminate any Customer Account immediately and without notice for conduct deemed exploitative, fraudulent, abusive, or otherwise detrimental to the operation of the Platform.
b) In cases of termination for misconduct:
All Cyclix Chips, Fun Coupons, and account balances will be forfeited. Cyclix Games Casino may seek recovery of any financial or reputational damages caused by the misconduct.
24.1. Indemnity
YOU AGREE TO INDEMNIFY AND HOLD HARMLESS CYCLIX GAMES CASINO AND ITS AFFILIATES, SUBSIDIARIES, ULTIMATE PARENT AND PARENT COMPANIES, PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS SHAREHOLDERS, AGENTS, LICENSORS, SUBCONTRACTORS OR SUPPLIERS, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, LICENSORS, AND CONTRACTORS (“INDEMNIFIED PERSONS”) FROM AND AGAINST ANY CLAIMS, SUITS, ACTIONS, DEMANDS, DISPUTES, ALLEGATIONS, OR INVESTIGATIONS BROUGHT BY ANY THIRD-PARTY, GOVERNMENTAL AUTHORITY, OR INDUSTRY BODY, AND ALL LIABILITIES, DAMAGES (ACTUAL AND CONSEQUENTIAL), LOSSES, COSTS, AND EXPENSES, INCLUDING WITHOUT LIMITATION REASONABLE ATTORNEYS’ FEES, ARISING OUT OF OR IN ANY WAY CONNECTED WITH:
a) YOUR ACCESS TO OR USE OF THE PLATFORM, AND/OR YOUR INABILITY TO ACCESS OR USE THE PLATFORM;
b) YOUR BREACH OR ALLEGED BREACH OF THESE TERMS AND CONDITIONS OR YOUR VIOLATION OF ANY OTHER PROVISION OF THESE TERMS AND CONDITIONS, INCLUDING ANY TERMS AND CONDITIONS INCORPORATED BY REFERENCE HEREIN;
c) YOUR VIOLATION OF ANY LAW, RULE, OR REGULATION;
d) YOUR VIOLATION OF THE RIGHTS OF ANY THIRD-PARTY.
e) RE-USE OF ANY CONTENT AT, OR OBTAINED FROM, THE PLATFORM OR ANY OTHER SOURCE WHATSOEVER;
f) FACILITATING OR MAKING A PAYMENT INTO YOUR CUSTOMER ACCOUNT;
g) PLAYING THE GAMES THROUGH ANY DELIVERY MECHANISM OFFERED; AND
h) ACCEPTANCE AND USE OF ANY PRIZE OR THE INABILITY TO ACCEPT OR USE ANY PRIZE.
24.2. Limitation of Liability
a) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES WHATEVER WILL WE OR OUR AFFILIATES, SUBSIDIARIES, ULTIMATE PARENT AND PARENT COMPANIES, PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, SHAREHOLDERS, AGENTS, LICENSORS, SUBCONTRACTORS AND SUPPLIERS, BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY OTHER ENTITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, UNDER ANY LEGAL THEORY, WHETHER CONTRACT, TORT OR OTHERWISE:
i) FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING ANY LOST PROFITS AND LOST BUSINESS OPPORTUNITIES, BUSINESS INTERRUPTION, LOST REVENUE, INCOME, GOODWILL, USE OF DATA OR OTHER INTANGIBLE LOSSES, WHETHER ARISING OUT OF OR IN CONNECTION WITH OUR SITES, THE PLATFORM, YOUR ACCOUNT(S), YOUR USE OF THE GAMES, THESE TERMS AND CONDITIONS, AND/ORANY OTHER ACT OR OMISSION BY US.
ii) FOR MORE THAN THE AMOUNT YOU HAVE PAID US IN THE THIRTY (30) DAYS IMMEDIATELY PRECEDING THE DATE ON WHICH YOU FIRST ASSERT ANY SUCH CLAIM PURSUANT TO CLAUSE 26 BELOW. YOU ACKNOWLEDGE AND AGREE THAT IF YOU HAVE NOT PAID US ANY AMOUNTS IN THE THIRTY (30) DAYS IMMEDIATELY PRECEDING THE DATE ON WHICH YOU FIRST ASSERT ANY SUCH CLAIM, YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH US IS TO STOP USING THE PLATFORM AND TO CLOSE YOUR CUSTOMER ACCOUNT.
b) YOU RECOGNIZE AND AGREE THAT THE WARRANTY DISCLAIMERS IN CLAUSES 19 AND 23, AND THE INDEMNITIES AND LIMITATIONS OF LIABILITY IN CLAUSE 24, ARE MATERIAL AND BARGAINED-FOR BASES OF THESE TERMS AND THAT THEY HAVE BEEN TAKEN INTO ACCOUNT AND REFLECTED IN THE DECISION BY YOU TO ENTER INTO THESE TERMS AND CONDITIONS.
c) We are not liable for any breach of these Terms and Conditions where the breach is due to abnormal and unforeseeable circumstances beyond our control, the consequences of which would have been unavoidable despite all effects to the contrary, nor are we liable where the breach is due to any action or inaction which is necessary or desirable in order to comply with any laws, rules, or regulations.
d) Depending on where you reside and use the Platform, some of the limitations contained in clause 24 may not be permissible. In such case, they will not apply to you, solely to the extent so prohibited.
24.3. Negligence and Willful Misconduct
NOTHING IN THESE TERMS AND CONDITIONS WILL OPERATE SO AS TO EXCLUDE ANY LIABILITY OF CYCLIX GAMES CASINO FOR DEATH OR PERSONAL PHYSICAL INJURY THAT IS DIRECTLY AND PROXIMATELY CAUSED BY CYCLIX GAMES CASINO’S GROSS NEGLIGENCE OR WILFUL MISCONDUCT.
24.5. Survival of Obligations
THIS CLAUSE 24 (INDEMNITY AND LIMITATION OF LIABILITY) SURVIVES THE TERMINATION OF THESE TERMS AND CONDITIONS FOR ANY REASON.
25.1. You will not receive any interest on outstanding Prizes and you will not treat Cyclix Games Casino as a financial institution.
25.2. Cyclix Games Casino does not provide advice regarding tax and/or legal matters. Customers who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors.
26.1. PLEASE READ THIS CLAUSE 26 CAREFULLY AS IT REQUIRES YOU TO ARBITRATE DISPUTES AGAINST CYCLIX GAMES CASINO ON AN INDIVIDUAL BASIS AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM CYCLIX GAMES CASINO.
26.2. This clause 26 (Dispute Resolution and Agreement to Arbitrate) shall be construed under and be subject to the Federal Arbitration Act.
26.3. By agreeing to these Terms and Conditions, you agree that any and all past, present and future disputes, claims or causes of action between you and Cyclix Games Casino or any of its affiliates, subsidiaries, ultimate parent and parent companies, partners, officers, directors, employees, contractors, shareholders, agents, licensors, subcontractors or suppliers, which arise out of or are related in any way to these Terms and Conditions, the formation of these Terms and Conditions, the validity or scope of this clause 26 (Dispute Resolution and Agreement to Arbitrate), your Participation in or other access to or use of the Games or the Platform, or any other dispute between you and Cyclix Games Casino or any of its affiliates, subsidiaries, ultimate parent and parent companies, partners, officers, directors, employees, contractors, shareholders, agents, licensors, subcontractors or suppliers,including as to the arbitrability of any of the foregoing, and whether arising prior to or after your agreement to this clause 26 (Dispute Resolution and Agreement to Arbitrate) (all of the foregoing, collectively “Disputes”), will be governed by the procedure set out below.
26.4. Whether to agree to arbitration is an important decision. It is your decision to make and you ARE NOT REQUIRED TO rely solely on the information provided in these Terms and Conditions. You should take reasonable steps to conduct further research and, if you wish, to consult with counsel of your choice.
26.5. Informal Complaint Resolution
We want to address any concerns or Disputes you may have without the need for formal dispute resolution. Therefore, before filing any arbitration demand or other claim of any kind against Cyclix Games Casino or any of its affiliates, subsidiaries, ultimate parent and parent companies, partners, officers, directors, employees, contractors, shareholders, agents, licensors, subcontractors or suppliers, you agree to notify us in writing of the nature of your concern and/or Dispute and to try in good faith using best efforts to resolve it in accordance with clause 22. If your concern or Dispute is not resolved after exhausting the internal complaints process outlined in clause 22, only then may you initiate an arbitration as set out in this clause 26. During the arbitration, the amount of any settlement offer made by you or Cyclix Games Casino shall not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any.
26.6 Arbitration
a) We Both Agree to Arbitrate. By agreeing to these Terms and Conditions, both you and Cyclix Games Casino agree that any and all Disputes, including without limitation any question regarding the existence, validity, enforceability, or termination of these Terms and Conditions and/or this clause 26 (Dispute Resolution and Agreement to Arbitrate), shall be referred to and finally resolved by arbitration administered by the American Arbitration Association (AAA), the rules of which are deemed to be incorporated by reference into this clause. In agreeing to this binding commitment to arbitrate your Disputes, you agree that you waive any right to proceed in a court of law or to have your claims heard by a jury. The arbitration shall: (1) be conducted by a single, neutral arbitrator in the English language; (2) be held virtually and not in person for all proceedings related to the arbitration, except by mutual agreement of all parties; and (3) be limited to one deposition per party, except by mutual agreement of all parties. Furthermore, in cases where neither party’s claim(s) or counterclaim(s) exceed $25,000, both parties agree to waive an arbitration hearing and resolve the dispute solely through submissions of documents to the arbitrator. No award or procedural order made in the arbitration shall be published.The AAA rules, as well as instructions on how to file an arbitration proceeding with the AAA, appear at adr.org, or you may call the AAA at 1-800-778-7879.
b) Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both parties. All documents and information disclosed in the course of the arbitration shall be kept strictly confidential by the recipient and shall not be used by the recipient for any purpose other than for purposes of the arbitration or the enforcement of the arbitrator’s decision and award and shall not be disclosed except in confidence to persons who have a need to know for such purposes or as required by applicable law.
c) Both you and Cyclix Games Casino agree not to make any argument that the AAA is an inconvenient forum or otherwise incompetent or without authority or jurisdiction to hear any Dispute, and expressly waive any and all such arguments.
26.7. Arbitration to Proceed Individu
a) You and Cyclix Games Casino agree that an arbitration or any other proceeding to resolve a Dispute shall proceed in an individual capacity only, and neither you nor Cyclix Games Casino may bring a Dispute as a Collective Action. UNLESS BOTH YOU AND CYCLIX GAMES CASINO AGREE, NO ARBITRATOR OR JUDGE MAY CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR ENGAGE IN ANY COLLECTIVE ACTION.
b) Without limiting the generality of clause 26.7(a) or the term Collective Action, and as an example only, a claim to resolve a Dispute against Cyclix Games Casino will be deemed a Collective Action if:
i. claims are filed or pursued concurrently by or on behalf of two or more persons; and
ii. counsel for the two or more persons is the same, or share fees, or coordinate in any way.
c) For the purposes of this clause, the term ‘concurrently’ means that the claims are pending (filed but not resolved) at the same time.
26.8.Waiver of Collective Action
a) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER YOU NOR CYCLIX GAMES CASINO WILL BE ENTITLED TO PARTICIPATE IN ANY COLLECTIVE ACTION (AS DEFINED ABOVE), OR OTHERWISE CONSOLIDATE, JOIN, PARTICIPATE, REPRESENT OR COORDINATE DISPUTES (AS DEFINED ABOVE) WITH OR INVOLVING OTHER INDIVIDUALS OR ENTITIES, INCLUDING AS A REPRESENTATIVE OR MEMBER OF A CLASS OR IN A PRIVATE ATTORNEY GENERAL CAPACITY.IN CONNECTION WITH ANY DISPUTE (AS DEFINED ABOVE), ALL SUCH RIGHTS ARE EXPRESSLY AND UNCONDITIONALLY WAIVED. THE PARTIES FURTHER AGREE THAT THE AAA RULES REFERENCED ABOVE SHALL EXCLUDE ANY RULES OR PROCEDURES GOVERNING OR PERMITTING COLLECTIVE ACTIONS (AS DEFINED ABOVE) OF ANY KIND.
b) BY AGREEING TO THESE TERMS, YOU ACKNOWLEDGE THAT YOU AND CYCLIX GAMES CASINO EACH WAIVE THE RIGHT TO: (1) A JURY TRIAL; AND (2) PARTICIPATE IN A CLASS ACTION. IF A COURT DECIDES THAT APPLICABLE LAW PRECLUDES ENFORCEMENT OF ANY OF THIS PARAGRAPH’S LIMITATIONS AS TO A PARTICULAR CLAIM FOR RELIEF, THEN THAT CLAIM (AND ONLY THAT CLAIM) MUST BE SEVERED FROM THE ARBITRATION AND MAY BE BROUGHT IN COURT.
c) NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS AND CONDITIONS, IN THE EVENT ALL OR ANY PORTION OF THIS CLAUSE 26 (DISPUTE RESOLUTION AND AGREEMENT TO ARBITRATE) IS FOUND TO BE INVALID OR LESS THAN FULLY ENFORCEABLE, THEN THE ENTIRETY OF CLAUSE 26 (EXCEPT THIS SENTENCE) MAY, UPON CYCLIX GAMES CASINO’S SOLE AND EXCLUSIVE ELECTION, BE DEEMED VOID AND AS HAVING NO EFFECT, SUBJECT TO CYCLIX GAMES CASINO’S RIGHT TO APPEAL THE LIMITATION OR INVALIDATION OF SUCH CLAUSE.
26.9. Survival of Obligations
THIS CLAUSE 26 (DISPUTE RESOLUTION AND AGREEMENT TO ARBITRATE) SURVIVES THE TERMINATION OF THESE TERMS AND CONDITIONS FOR ANY REASON.
27.1. Entire Agreement
These Terms and Conditions constitute the entire agreement between you and us with respect to your Participation and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to your Participation.
27.2. Amendments
Cyclix Games Casino reserves the right to amend these Terms and Conditions, or to implement or amend any procedures, at any time. Any amendments will be published on the Platform and such changes will be binding and effective immediately. If you do not agree to the amended Terms and Conditions, you must stop using the Platform.
27.3. Tax
You are solely responsible for any taxes which apply to any Prizes that you collect or redeem from your Participation.
27.4. Force Majeure
Cyclix Games Casino will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside of our reasonable control.
27.5. No agency
Nothing in these Terms and Conditions will be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.
27.6. Severability
If any of the Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will, to that extent, be severed from these Terms and Conditions. All remaining terms, conditions and provisions will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable will be amended in a manner consistent with the applicable law to reflect, as closely as possible, Cyclix Games Casino’s original intent.
27.7. Explanation of Terms and Conditions
We consider these Terms and Conditions to be open and fair. If you need any explanation regarding these Terms and Conditions or any other part of our Platform contact Customer Support via this form.
The Terms and Conditions prevail over any communication via email or chat.
All correspondence between you and us may be recorded.
27.8. Assignment
These Terms and Conditions are personal to you, and are not assignable, transferable or sub-licensable by you except with our prior written consent. We reserve the right to assign, transfer or delegate any of our rights and obligations hereunder to any third party without notice to you.
27.9. Business Transfers
In the event of a change of control, merger, acquisition, or sale of assets of Cyclix Games Casino, your Customer Account and associated data may be part of the assets transferred to the purchaser or acquiring party. In such an event, we will provide you with notice via email or via our Platform explaining your options with regard to the transfer of your Customer Account.
27.10. Language
These Terms and Conditions may be published in several languages for information purposes and ease of access by Customers but will all reflect the same principles. It is only the English version that is the legal basis of the relationship between you and us and in case of any discrepancy between a non-English version and the English version of these Terms and Conditions, the English version will prevail.
28.1. These Terms and Conditions, your use of the Platform and our entire relationship will be governed, and interpreted in accordance with, the laws of Belize, without regard for its choice of conflict of law principles.
28.2. Subject to clause 26, the parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity of these Terms and Conditions, will be submitted exclusively to the courts in the Belize, and you and we consent to the venue and personal jurisdiction of those courts. Notwithstanding the foregoing, any motion to compel arbitration or to enforce an arbitral award issued hereunder may be brought before any court of competent jurisdiction.