This page outlines the checks we must carry out on our customers to ensure that online gambling is fair and open, not linked to crime, and does not lead to harm.
Online gambling operators are required by law, via licensing conditions and codes, to take steps to help ensure that gambling is fair and open, is not linked to crime, and does not lead to harm. Similar to banks, part of this includes collecting customer information for identification, verification, and Know Your Customer (KYC) checks.
You may be asked for additional information about yourself or the source of your account funding by our Safer Gambling Team. This helps us understand our customers better and provide a high-quality experience while fulfilling our KYC obligations.
As part of our due diligence process, we may request you to confirm the source of funds used for betting or playing. Providing evidence that identifies the actual source(s) of your funds and matches your betting activity is crucial. This information may include:
We may require you to provide identification, such as a passport, driver’s licence, or other recognized government-issued document. In some cases, additional background information may be necessary, which could include discussions about your account activity and source of account funding. We may also request documentation to confirm that you have sufficient funds to support your gambling activity.
The information and documentation you provide will be used strictly for our internal processes and will not be shared with any other businesses. Your data will be handled confidentially by specially trained teams and in line with our terms and conditions and privacy policy.
All betting and gaming operators licensed by the Anjouan Gaming Commission have the same responsibility to conduct KYC checks. More information can be found on the Anjouan Gaming Commission’s website.
If we are unable to contact you or you cannot provide the required information or documentation, we may restrict your account until the necessary information is obtained.
For any additional information or assistance, please contact a member of our Safer Gambling team. You can also familiarize yourself with the requirements via the Gambling Commission’s website.
Ensure your contact details are up to date to assist us in this process.
If you have any questions regarding this process, please use the contact options available on our website.